Refund policy

We want you to love every Positano Club piece. If something isn't right, you can return it within 30 days of delivery.

Eligibility

Items must be unworn, in their original condition and packaging, with all tags and protective films in place.
Free gifts included with an order (such as the Secret Gift or the Vintage Watch Box) do not need to be returned, unless the whole order is returned.
Items marked as final sale cannot be returned or exchanged.

How to start a return

Email us at support@positanoclub.com with your order number and the item(s) you want to return. We will reply with the return address and instructions. Items sent back without first contacting us cannot be accepted.

Refunds

Once we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Unless the item arrived damaged or incorrect, return shipping costs are the customer's responsibility. Original shipping charges, if any, are non-refundable.

Damaged, defective or wrong items

Please inspect your order on arrival. If an item is damaged, defective or not what you ordered, contact us within 7 days of delivery with your order number and a photo, and we will make it right with a replacement or a full refund, including shipping.